Shipping policy

Shopping Policy

Last Updated: August 1, 2026

At Comfy Cove, we strive to make your shopping experience simple, secure, and enjoyable. Please read our Shopping Policy before placing an order.

1. Order Placement

Orders can be placed directly through our website www.comfycove.in.

Once your order is successfully placed, you will receive an order confirmation via email or SMS (where applicable). If you do not receive a confirmation within a reasonable time, please contact our customer support.

2. Product Availability

We work with trusted third-party suppliers to offer a wide range of products.

As a result:

Product availability may change without prior notice.
In rare cases, an item may become unavailable after an order has been placed.
If this happens, we will notify you promptly and issue a full refund if your payment has already been processed.

3. Pricing

All prices are displayed in Indian Rupees (INR).
Prices include applicable taxes unless otherwise stated.
Shipping charges, if applicable, will be displayed during checkout.
We reserve the right to change prices at any time without prior notice.
Obvious pricing errors may result in order cancellation, with a full refund if payment has already been made.

4. Payment Methods

We offer secure online payments through trusted payment gateways.

Accepted payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Digital Wallets
Other payment options available during checkout

All payments are processed securely, and we do not store your card details.

5. Order Processing

After your order is confirmed:

Orders are generally processed within 1–3 business days.
Orders are processed only on business days.
Orders placed on weekends or public holidays may be processed on the next working day.

6. Shipping

Since Comfy Cove operates as a dropshipping store:

Products are shipped directly from our supplier network.
Delivery times may vary depending on your location and product availability.
Estimated delivery times are provided for convenience and are not guaranteed.
Customers will receive tracking details once the order has been shipped, whenever available.

7. Order Tracking

Once your order has been dispatched, tracking information will be shared via email or SMS whenever available.

Tracking updates are provided by the shipping partner and may take some time to appear after dispatch.

8. Delivery

Please ensure that:

Your shipping address is complete and accurate.
Someone is available to receive the package at the delivery address.

Comfy Cove is not responsible for delays or failed deliveries caused by incorrect addresses or the recipient's unavailability.

9. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation may not be possible.

For cancellation requests, please contact our customer support as soon as possible.

10. Returns & Refunds

Our return and refund process is explained in our Refund Policy.

If you receive:

A damaged product
A defective product
An incorrect item

please contact us within the period specified in our Refund Policy, along with clear photographs of the product and packaging.

11. Product Images

We make every effort to ensure that product images accurately represent the products sold.

However:

Colors may vary depending on your screen settings.
Minor design, packaging, or finish variations may occur due to supplier updates.
Such variations do not necessarily qualify as defects.